Frequently Asked Questions


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Find the quick answers to get you going.

We have put together all the essential answers to the frequently asked questions from our community of users. Need further support?

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  • What is WebRTC?

    Web Real-Time Communications (WebRTC) is an open source project created by Google to enable peer-to-peer communication in web browsers and mobile applications through application programming interfaces. This includes audio, video, and data transfers.

    It's a collection of APIs that allows direct connection between browsers in order to exchange any type of data. Thanks to WebRTC, browsers can request real-time information from browsers of other users without the need for either internal or external plugins.


  • Here is how you can start a meeting :

    From your user dashboard, when you click on Instant Meetings you will have three options as listed below;

    a. Start A Meeting
    b. Join a Meeting
    c. Meeting History

    Starting a meeting follow these simple steps.
    1. Click on start a meeting
    2. Select meeting type from the list provided based on your preference.
    3. Click on your prefered choice
    4. Zinga to your meeting room
    5. Click on Shared Icon which is second inline from the bottom right
    6. Share your meeting code to already registered users on Zinga Rooms or copy and share your meeting link.


  • Here is how you can join a meeting :

    Zinga Rooms has made it easy for you to join a meeting

    a. Join meeting using a code for already registered Zinga Rooms users.
    b. Joining a meeting from a shared link as a new user.

    Starting a meeting from a code (Must have registered already on Zinga Rooms with an account).
    1. Access Zinga Rooms from the main site and login.
    2. Click on Instant Meeting
    3. Select Join A Meeting
    4. Enter the meeting code you just received
    5. Click on Join - This will take you to the meeting room

    Joining a meeting from a shared link (Mostly applies to new users of Zinga Rooms).
    1. Access Zinga Rooms by clicking on the link you just received. This can be sent to your mobile handset, computer as a text or email.
    2. Click on the link you just received and you will be redirected to the login page
    3. Enter your email or contact number to received an OTP text message with your access code. (Please check your email junk mail or spam if you do not receive the email and mark our emails safe if you decided to use email services).
    4. Enter the access code you received in the login screen to join the meeting.


  • This is how you can end a meeting :

    Once you have completed your meeting, it is important to not only leave the meeting but end the meeting so others cannot join the meeting. Here are the simple steps to ending a meeting.

    1. Click the end or leave meeting red icon on the middle menu of your Zinga Room meeting. This end your meeting session and you will be redirected to another screen. You will find the display Meeting has ended or Meeting has started and is Live Now if you want to create another meeting you can just click on the button below to Go Live!

    In a scenario you do not wish to continue with another meeting, then you will need to completely end the meeting for every user.

    Completely end the meeting session for all invitees.
    2. Click the third button in the buttom right of your screen if you are on a desktop or laptop or the three vertical dots which can find on the buttom menu of your mobile handset.
    3. Click on your prefered choice
    4. Zinga to your meeting room
    5. Click on Shared Icon which is second inline from the bottom right
    6. Share your meeting code to already registered users on Zinga Rooms or copy and share your meeting link.


  • Yes Zinga Rooms is a Progressive Web Application :

    This means you do not need to download Zinga Rooms from any app store. All you need is click the link to Zinga Rooms and add it to your homescreen as an app and here is how you do it;

    Android Users
    a.Go to Zinga Rooms by Clicking Here b. You will get a pop-up to add Zinga Rooms to your homescreen
    b. Tap the notification and Zinga will do its magic
    c. Check your homescreen and you will see Zinga Room available as an app icon.

    iOS Apple Users.
    a.Go to Zinga Rooms by Clicking Here b. Tap the Apple export icon - Ei Share icon which is normally a small box with an arrow pointing upright in the middle top of the box




    b. Scroll up and select Add to Home Screen. You will be redirected to another page to add to home screen




    c. Click the ADD button on the top right to Zinga Rooms will do its magic. Check your home screen and you will see Zinga Rooms bundled as an app.



  • For a better experience using Zingo Rooms, we recommend all users are registered as this makes it easy to start anf join a meeting. We also advise any meeting host to remind their invitees to register with Zinga Rooms before joining the meeting.

  • Meeting Invitees

    Here is how you can add Contacts to Invitee List:
    1. Go to Meetings page.
    2. Double click on the row of the meeting you want to invite contacts to.
    3. Click on Add button on the Top Right.
    4. Select Segments or Contacts or both to add to meeting's invitee list.

  • Here is how you can remove Contact from Invitees List:

    1. Go to Meetings page.
    2. Double click on the row of the meeting you want to remove contacts from invitee list.
    3. Hover the mouse on the row of the contact that you want to remove from the list.
    4. Click on the Delete Invitee button on the right of the row.
    5. Confirm on the confirmation dialogue

  • Here is how you can send invitation mail to specific Contact on Invitees List:

    1. Go to Meetings page.
    2. Double click on the row of the meeting you want to use.
    3. Hover the mouse on the row of the contact that you want to send the invitation to.
    4. Click on the Send Invitation button on the right of the row.
    5. Confirm on the confirmation dialogue.

  • Here is how you can send invitation mail to all Contacts on Invitee List:

    1. Go to Meetings page.
    2. Double click on the row of the meeting you want to use.
    3. Click on Invite button on the Top Right
    4. Confirm on the confirmation dialogue.

  • Go to Meetings from the Left Sidebar Menu, click on the "Add New" button.

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    Fill up the form with required details. Once completed, click on the "Save Meeting" button. Meeting once stored, will be listed on Meeting page. Next, click on that meeting to view the meeting in detail.

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    Next, click on the "Add New Invitee" button to invitee participants. You will be asked to enter the segments & the contacts to invite. Once saved, all the invitee will be listed on meeting detail page. Now, you can send invitation email to the participants.

    Users, who are already registered with this application, need not to perform any action & they can join the meeting by simply login (with password or otp) into their account.

    However, new users who are not registered with this application, will need to click on the invitation email link.



    Once clicked, you will be redirected to login with email otp page. If otp is verified, you will be redirected further to meeting detail page.

  • Here is how you can create meeting categories:

    1. Go to Meetings page
    2. Click on more option ellipsis button on the top right of the page
    3. Click on Config
    4. Click on Meeting Categories left navigation sidebar
    5. Click on Add New button on top right on page
    6. Fill the values and click save!


Taking your physical event virtual

Learn how to host users conferences, learning centres, traning sessions, customers
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